Wizz Air is sending out a series of clarifications for passengers whose flights have recently experienced significant delays or cancellations. “Wizz Air is constantly striving to improve the efficiency of operations, and also confirms that it is doing everything in its power to avoid any disruptions in work,” the company notes.

What to do if a Wizz Air flight is delayed for more than 5 hours

• Wizz Air reminds passengers that “in case of delays which resulted in waiting more than five hoursthey have the opportunity to order through the call center flight reschedulingwithin the available seats, get reimbursement of 120% of the initial rate paid in the form of a WIZZ credit for or to be future bookings the full cost of the ticket is refunded“.

What to do if the flight is canceled?

If abolitionpassengers have the same rescheduling or refund options they can access online.

“Passengers affected by the cancellation can transfer their travel online to subsequent flights free of charge, subject to seat availability, by logging into their Wizz Air account following the instructions provided in the email notification. “Passengers who need help with changing the Wizz Air flight schedule can contact the Special Assistance Call Center and ask for help at the usual phone number specified for each country,” the company said.

Passengers affected by such significant delays or cancellations are notified of any flight changes via mobile app, SMS and email and can receive assistance from the airport handling agents responsible for that flight.

The airline also recommends booking tickets directly with Wizz Airto receive all the information they need in a timely manner about possible changes and actions they can take for their affected flights, and to take advantage of the fast and seamless self-service solutions available to passengers.

When you get free accommodation if your flight is disrupted

• “At the same time, in accordance with European legislation and company policy, Wizz Air provides overnight accommodation to passengers in a hotel, in case of cancellation or rerouting of flights to a different destination than the original one, as well as passenger transfer between the airport and the hotel. If the next Wizz Air flight to the original destination is later, passengers are insured accommodation a day before departure in accordance. In case of flight rescheduling and purchase of a new ticket from another airline, passengers are granted one day of accommodation,” the company notes.

• “If limited availability and the inability of service agents to find hotel rooms prevent passengers from being accommodated, they are informed by email that they can seek accommodation solutions on their own, with the option to request on the website – a reasonable refund of the amount paid by the airline on on the basis of documents confirming the reservation of room(s) in the hotel. Also, in the event of a delay of more than two hours, passengers are entitled to vouchers for water and food with a value proportional to the duration of the delay,” the company notes.

In case of work disruption, the reasons may be objective (weather conditions, strikes of airport staff or dispatchers, collision with birdsproblems with baggage handling or lack of staff at the level of handling agents, problems in the security screening process, etc.) or subjective (unscheduled technical checks, operational blockages, etc.), according to a press release sent by Wizz Air.

“When an unforeseen situation of a subjective or objective nature arises, Wizz Air always makes efforts to limit delays and avoid flight cancellations. The delay or cancellation of any flight is a final decision made after every possible effort has been made to operate the flight normally. The company’s priority is the safety of passengers, crews and aircraft,” the company notes.