Significant growth in digital transactions with the government recorded in 2022, exceeding 1 billion, according to the General Secretariat of Public Administration Information Systems Ministry of Digital Governance. In particular, from January 1 to December 31 last year, government systems either provided digital services to citizens or “talked to each other” 772,128,757 times, which is 35% more than in 2021. digital transactions include the identification of citizens in the information system using Taxisnet or web banking codes. As well as interoperability, that is, the exchange of information between services and state registries without any other action on the part of the citizen, except for giving his consent.

This year, financial transactions are separately included in digital transactions, which totaled 455 million in 2022. This category of transactions is reflected in more detail after the update of the infrastructure and calculation tools of the General Secretariat of Public Administration Information Systems, which makes accurate calculation technically simple.

It is estimated that last year each citizen on average avoided more than 100 queues.

“The increase in digital transactions with the government from 2021 to 2022 comes in addition to the significant increase recorded in recent years. And, above all, it confirms the continuous digital progress of the country since the establishment of the Ministry of Digital Governance. A digital transaction is a wait in a queue that didn’t happen. So, it is estimated that in 2022, each citizen on average avoided more than 100 lines. This is an imprint of digital transformation in the everyday life of citizens. This is the practical implementation of Prime Minister Kyriakos Mitsotakis’ vision of a modern, digital, citizen-friendly state,” said Kyriakos Pierrakakis, Minister of State and Digital Governance.

“We have another year of significant growth in digital transactions with the government, with clear categorization to more accurately monitor the country’s digital transformation. With the benefit of citizens, saving time, cost and energy, significantly reducing unnecessary paperwork and saving resources for the administration. By implementing the strategy of the Ministry of Digital Governance, we have already facilitated and will continue to facilitate every aspect of the interaction of citizens and businesses with the state,” said Secretary General of Public Administration Information Systems Dimofenis Anagnostopoulos.