Romanians whose flights have been canceled or who face long flight delays can file complaints on the website of the European Consumer Center in Romania to resolve the issues and recover benefits, the Economy Ministry said.

Minister Radu Oprea discussed the situation with Wizz Air with Didier Reynders, European Commissioner for Justice, with responsibilities for consumer protection.

“The minister of the Council, Stefan Opria, expressed concern about the problems that Wizz Air has in Romania, recently many of its flights have been very delayed or canceled at the last minute, which has led to complaints and complaints from customers. Commissioner Didier Reynders showed his support for correcting this situation and noted that Romanian citizens can benefit from the support of the European Union to solve problems and return benefits by registering a request on the website of the European Consumer Center of Romania (https://eccromania.ro/),” the Ministry of Economy notes.

According to the cited source, this service is a useful free tool designed to help consumers when:

• have problems with a product or service purchased in another European country,
• they want to know what rights they have when traveling to another European country,
• they want to file a complaint with a European company to resolve the issue.

Clarification of Wizz Air

On July 12, Wizz Air sent out a series of clarifications for passengers whose flights have recently experienced significant delays or cancellations. “Wizz Air is constantly striving to improve operational efficiency and confirms that it is doing everything in its power to avoid any disruptions,” the company said.

What to do if a Wizz Air flight is delayed for more than 5 hours

• Wizz Air reminds passengers that “in case of delays which resulted in waiting more than five hoursthey have the opportunity to order through the call center flight reschedulingwithin the available seats, get reimbursement of 120% of the initial rate paid in the form of a WIZZ credit for or to be future bookings the full cost of the ticket is refunded“.

What to do if the flight is canceled?

If abolitionpassengers have the same rescheduling or refund options they can access online.

“Passengers affected by the cancellation can transfer their travel online to subsequent flights free of charge, subject to seat availability, by logging into their Wizz Air account following the instructions provided in the email notification. “Passengers who need help with changing the Wizz Air flight schedule can contact the Special Assistance Call Center and ask for help at the usual phone number specified for each country,” the company said.

Passengers affected by such significant delays or cancellations are notified of any flight changes via mobile app, SMS and email and can receive assistance from the airport handling agents responsible for that flight.

The airline also recommends booking tickets directly with Wizz Airto receive all the information they need in a timely manner about possible changes and actions they can take for their affected flights, and to take advantage of the fast and seamless self-service solutions available to passengers.

When you get free accommodation if your flight is disrupted

• “At the same time, in accordance with European legislation and company policy, Wizz Air provides overnight accommodation to passengers in a hotel, in case of cancellation or rerouting of flights to a different destination than the original one, as well as passenger transfer between the airport and the hotel. If the next Wizz Air flight to the original destination is later, passengers are insured accommodation a day before departure in accordance. In case of flight rescheduling and purchase of a new ticket from another airline, passengers are granted one day of accommodation,” the company notes.
• “In the event that limited availability and the inability of service agents to locate hotel rooms prevent passengers from being accommodated, they will be informed by email that they can search for accommodation options on their own, with the option of requesting a reasonable refund later on the airline’s website based on the documents confirming the reservation of the hotel room(s). Also, in the event of a delay of more than two hours, passengers are entitled to vouchers for water and food with a value proportional to the duration of the delay,” the company notes.

In case of work disruption, the reasons may be objective (weather conditions, strikes of airport staff or dispatchers, collision with birdsproblems with baggage handling or lack of staff at the level of handling agents, problems in the flow of security checks, etc.) or subjective (unscheduled technical checks, operational blockages, etc.), according to a press release sent by Wizz Air.

“When an unforeseen situation of a subjective or objective nature arises, Wizz Air always makes efforts to limit delays and avoid flight cancellations. The delay or cancellation of any flight is a final decision made after every possible effort has been made to operate the flight normally. The company’s priority is the safety of passengers, crews and aircraft,” the company notes.