He became especially popular Know your customerdigital service available through single digital portal of public administration (gov.gr) for the purpose of digitally presenting the necessary identity documents for banks And Insurance companies. According to the information, to date, 1.6 million citizens have carried out 5.4 million transactions through KYC, while initially this service included only the submission of the necessary certification documents to banks. Through KYC, banks and insurance companies, subject to the explicit consent of citizens, have the opportunity to obtain from the information systems of state bodies only using Taxisnet codes the data necessary on the basis of Law 4557/2018 to verify and verify their identity, contact information, professional activity and annual income .

As noted by the Minister of Public and Digital Governance Kyriakos Pierrakakis, with the use of “Know Your Customer” and insurance companies, citizens save relevant visits and for the conclusion of insurance contracts. According to Demosthenes Anagnostopoulos, Secretary General of Public Administration Information Systems, thanks to the availability of the KYC service, citizens have saved millions of visits to banks, as well as institutions issuing documents that need to be submitted. Accordingly, according to Mr. Anagnostopoulos, the advantage is financial institutions’ control over all these elements, which is now carried out automatically, which makes “the benefits of human effort invaluable.”

The use of this digital service by insurance companies concerns the entire life cycle of an insurance policy, i.e. issuing, modifying or even canceling it. At the same time, KYC contributes to the certification that insurance companies receive in the field of compliance management and is positively evaluated by their supervisory body, the Bank of Greece.

More broadly, as Mr. Pierrakakis mentioned, the Greek state is expected to be more than 99% digitized in the next four years, while approximately 4,000 processes are expected, which include the provision of services to citizens and businesses. for digitization. Know Your Customer is one of 1,530 services available on the gov.gr platform that generated 1.2 billion digital transactions in 2022.