PPC as a people-centered company with the vision of creating more sustainable future for all seeks not only to transform energy by investing in cleaner forms, but also to contribute to the development of a sustainable society at all levels. A sustainable society is, among other things, a society in which no one is left behind and where values such as respect, equality and availability have a central role.
In this context, PPC is making practical efforts to equal service to all customersnot only by meeting their needs, but also by supporting and assisting vulnerable groups. A few months ago, he began renovating his stores, starting with the Amarousiou store and then the Kallithea store. In addition to the updated design and philosophy, improved services and modern ways of serving, new stores Checkpoints also have a special ramp for people with mobility problems. To improve the service in the digital environment, PPC has redesigned it website her receiving special care for the disabledas he added a new auto-reading tool for all site texts.
In continuation of the aforementioned initiatives, the company is now offering a solution to the problem people with hearing problems have experienced with telephone communications by launching new service with communication in Greek sign language for the deaf and hard of hearing. So existing as well as potential PPC customers can now close video call assignment with specialized customer service representative, the presence of an interpreter which uses Greek Sign Language. For those who do not know Greek sign language, there is the possibility of live subtitles of the words of the CPT representative in Greek, with recognition of some special English terms such as e-bill, dei.gr and kWh. Subtitles are based on AI machine learning with the goal of continuous improvement. Also, if someone needs to send a document or message during a video call, they can do so via the app’s chat.
The service is available from Monday to Friday from 9:00 to 21:00, while making an appointment requires a few simple steps without the use of special software:
- The client fills in his data (name, e-mail, mobile number)
- Receives a one-time code (OTP) for authentication
- Selects the reason for the message: Contracts/Settlements/Invoices
- He chooses the day and time he wants to make an appointment
- Receives an SMS confirmation of the appointment and an email with login details
Source: Kathimerini
Lori Barajas is an accomplished journalist, known for her insightful and thought-provoking writing on economy. She currently works as a writer at 247 news reel. With a passion for understanding the economy, Lori’s writing delves deep into the financial issues that matter most, providing readers with a unique perspective on current events.