It’s been about eighteen months since Claude B., a loyal reader from Rontignon in ’64, purchased a car that he thought at the time would serve only him give pleasure. In fact, this reader chose a Mercedes Class A 35 AMG 2020, whose counter then shows less than 20,000 km. Among the elements that calm Claude are brand reputation with a star, of course, but also the fact that this sports car was meticulously maintained by the previous owner. Maintenance, which, moreover, has always been carried out in the brand’s network, is a strong guarantee of safety.
In return, Claude ensures that he respects terms of service. Despite this, at the end of autumn, the car begins to “graze”, although it should 35,000 km. Unthinkable for Claude. Then our reader goes to replacement of spark plugs but after 500 km the same symptoms appear. Therefore, the car is dropped off at the dealership, which does not take much timehow to detect the lack of waterproofing on the level valves

The price is 4,714 euros for only 35,500 km!

Terrified by his diagnosis, Claude becomes even more so when he learns that he will have to pay 4714 euros so that his Class A 35 AMG be repaired. The bill is too high for a car with such low mileage. For our reader, there is no doubt about paying such a large amount without saying anything. Then he turns to the customer relations department Mercedes who tells him only a few days later that he will not be allowed to participate… What a disappointment!
What defensive strategy should you adopt in the face of such disagreement with the conclusions reached by your garage? Here is our plan.
The car service that performed the last service is not part of its network, Mercedes France claims it is theirs unable to participate. This is not true: the law allows it trust any workshop to service your car as long as it adheres to the maintenance plan. And since the diagnosis is established by the Mercedes car service, the brand must apply the scale of our specialists. Here, Claude’s car is less than 5 years old and has only 36,000 km on the clock, support should be full! The honor rests with our reader, who must rush back to his garage to make a full claim. Good luck!