When you’re a customer of a major automotive group, it’s not uncommon for one day to feel completely discredited. This, at any rate, is what happened to our reader Reginald, a native of Argentan, in ’61. The latter is the owner Renault Captur 1.2 TCe 120 of 2017. But even though his SUV only has 70,000 km on it, he tells his dealer what he thinks looks like transmission problem.
But he hardly pays attention to his customer’s complaints and lets him go, saying that there is no problem. However, only after 3,000 km, the problem becomes more urgent, and Reginald trusts his own again delight in the Renault garage.

Express conclusion!

This time the language is completely different. After inspecting the car, the head of the workshop renders his verdict: c transmission (mechanical, six-speed) is defective! And there is no other way out than to replace it.
Reginald is very surprised when he learns this estimate. This actually constitutes 6692 euros! Given that his Captur has neither the age nor the mileage to warrant a failure of this component, he is contacting customer relations to get involved.
Then he is given a discount in the amount of half of the estimate. In Reginald’s opinion, this gesture is not enough, but his protests have no effect. Having come to this conclusion, he took the opportunity to contact us.