For some motorists, the summer of 2023 turned out to be much hotter than for others. Patrick O., a devoted reader from Cadaujac (33), is one of those whose car broke down just before his vacation. At the end of July C5 Aircross 1.5 BlueHDi 130 2020 begins to emit thick black smoke from the exhaust.
After that, our reader immediately makes an appointment with a Citroën agent who has been servicing this SUV since its purchase. Diagnosis of the person of art blames the injectors. And Patrick is unceremoniously sent to the nearest dealership.
Forced immobilization
He won’t be able to check it C5 Aircross just a month later. During this time, Patrick is not offered any solution to his travels, which is already making him very angry. At the end of August, the dealership sets the price for 3672 euros to replace four injectors, thus confirming the agent’s verdict. In the process, Citroën offers to cover this intervention up to 80%.
However, Patrick does not understand why he should pay 734 euros due to a breakdown that he considers very early considering the age and mileage of his C5 Aircross. Moreover, this long-term immobilization also harmed him. In fact, to travel he had to rent a car, less comfortable than his Citroën.
Our defense strategy
Although there is never a good time to break,summer is probably the worst. Indeed, because of the holidays, workshops work with reduced staffwhich implies an extended response time.
However, the real problem in Patrick’s case is that Citroën leaves him in charge 20% of the invoice amount. Since this C5 Aircross is less than 5 years old and has 50,000 km on it, the brand should have, according to our experts’ scale, pay for all repairs.
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Source: Auto Plus
Robert is an experienced journalist who has been covering the automobile industry for over a decade. He has a deep understanding of the latest technologies and trends in the industry and is known for his thorough and in-depth reporting.