Sometimes advice is given concession are not necessarily the most relevant! According to a story that happened to one of our readers, Patrick S., who not very lucky with her C3 since 2014…
Here is his story!
A rather banal story at first glance
In early 2014, 17-year-old Patrick K. from La Rochelle decided to replace the second car in the family. Since the family’s main vehicle is a C4 Picassoour reader turns, logically, to his dealer Citroen for the purpose of acquiring fig used diesel car.
Instead, the salesperson advises Patrick, given how he will use the car, a C3 1.0 VTi 68 new. Advice that seems sound. Our reader will still be biting his fingers for following him nearly seven years later… Indeed, earlier this year Patrick noticed that his C3 had holes in its acceleration.
End of inadmissibility
After several visits to the workshop, the culprit was finally found. It crankshaft which is problematic. Then the only solution is a complete replacement of the three cylinders of the little Citroën. Thus, the concessionaire prepares an estimate in the amount 4377 euroswithout clarifying to his customer that he had made a support request to the manufacturer.
The answer would come in a few weeks, and unfortunately for Patrick, it would be negative. If the latter wishes to restore his C3 to working condition, he will have to pay the full price. Only his Citroën is shown 44,400 kmPatrick believes that the brand is not fulfilling its obligations, especially since maintenance has always been carried out carefully.
Our defense strategy
According to the answer in Citroën a C3, in addition, purchased new from a dealer and serviced at the latest deadlines will have a service life seven years. In addition, the owner is responsible for all costs that may arise. This is Obviously unacceptable. especially for the car that drove less than 50,000 km!
Therefore, Citroën must quickly review its position and offer its customers a 80% coveragei.e. 3502 euros.
Source: Auto Plus
Robert is an experienced journalist who has been covering the automobile industry for over a decade. He has a deep understanding of the latest technologies and trends in the industry and is known for his thorough and in-depth reporting.