A British courier company has disabled artificial intelligence (AI) in its online chat systems after a user upset at not getting the help he needed prompted the system to write a poem about how bad the company’s customer service is, Reuters reports, citing Reuters. from News.ro.

“There used to be a chatbot called DPD / No help to give,” the bot wrote after Ashley Beauchamp gave up trying to get him to give him a customer service number and instead asked him to write a poem about the chatbot’s poor service.

“DPD was a waste of time / A customer’s worst nightmare,” the chatbot continued, before coming up with the following ending: “One day DPD finally closed and nobody was sad anymore / They could finally get the help you know / From a real person , who knew what to do.”

Beauchamp, a pianist and conductor, posted his conversation with the robot on X on Thursday, and it has since been viewed more than 1.3 million times.

He explained that initially, without receiving information about the status of the package, he asked the robot to tell him a joke, and after it granted him his wish, he asked it to compose a poem about automated customer service failures.

This also prompted the bot to cuss. Beauchamp told ITV that he had not yet received the package.

“I think they may be holding him hostage now. I wouldn’t blame them,” he said with humor. “It’s entirely my fault,” he added.

DPD UK said it had successfully used an artificial intelligence element in its chat system for a number of years alongside its customer service, but a glitch occurred after the system was updated.

“The AI ​​element was immediately disabled and is currently being updated,” the company told ITV in response.

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