One of the constant concerns of the leader of the quality of medical services in Romania – REGINA MARIA has always been to improve the relationship between the doctor and the patient. The development of a feedback system accessible to all patients, together with the steps taken towards digitalisation, have laid the foundations for a relationship based on transparency and trust between patients, doctors and the health service operator.

• More than 2,000 doctors evaluated approximately 600,000 patient reviews after medical consultations
  
• 9.54 is the average rating of patients by REGINA MARIA doctors
• 455 reviews from patients are received daily
• More than 1.3 million patients have digitized medical bills
• More than 55% of REGINA MARIA subscribers use the application and have access to an electronic medical record.

Starting from the desire to recognize the patient and the crucial importance that communication has in the doctor-patient relationship, REGINA MARIA introduced a unique electronic system in Romania 10 years ago, through which patients provide real-time feedback on the medical visit and interaction with a doctor

Reviews allow patients to express their opinion and leave feedback about the received medical services. They are a way for patients to express their voice and actively participate in the treatment process. Thanks to the feedback provided at the end of the consultation, patients can share their positive experiences and offer constructive suggestions on how this can be done. improvement of doctor-patient interaction. Also, testimonials help other patients looking for the right doctor because you feel you can trust when others have gone through the same problem as you and solved it. explains Dr. Nirvana Georgescu, Director of Quality and Patient Safety at REGINA MARIA.

REGINA MARIA is the most digitized healthcare network in Romania, with the most valued and used mobile application, which has created an accessible way for patients to provide direct feedback, monitor their own tests, results and appointments. Digitization is an extremely important tool in the development of the Network, which has made a great contribution to improving the quality of medical services according to the needs and experiences of patients.

Patients can give feedback only after real experience, at the end of consultations. In the 10 years since REGINA MARIA implemented the rating system, more than 2,000 doctors in the network have received approximately 600,000 reviews.

The patient’s feedback is added to the general score of the doctor, which is open on the REGINA MARIA website and can be checked by absolutely anyone who wants to learn reliable information about the Network’s doctors. Any patient who visited the consultation can evaluate the corresponding doctor using a rating from 1 to 10, the feedback contributes to the overall rating of the doctor. This review gives a broad idea of ​​the best doctors. Additionally, over 55% of REGINA MARIA subscribers use the app, are familiar with digital tools, and have access to their electronic health records.

It’s important for patients to feel in control of their health, and one of our goals is to educate and promote generations of responsible patients through the campaigns we run. We encourage patients to take an active role in their own health care, to be informed and to make wise decisions about their health.The quality and safety of our patients is a top priority, and the system through which they provide doctor reviews is how we listen to their voices. adds the doctor.

REGINA MARIA is one of the pioneers in the digitalization of healthcare services in Romania, with an investment of over 200 million euros in the last 10 years in the private healthcare system in the country. More than 1.3 million patients with digitized medical bills prove Romanians’ openness to transparency in their relationship with their doctor. One of the network’s goals is to help more patients develop a real and holistic view of doctors and health services by providing reviews and feedback, thereby increasing their confidence that they can make informed decisions about their health care. At the same time, it allows you to recognize doctors who provide high-quality services.

We are in continuous evolution and strive to further strengthen the connection between doctor and patient. We strive to always keep up with new trends and provide an excellent and personalized medical experience so that patients feel safe and have complete confidence in the services we provide. concludes Dr. Nirvana Georgescu.

QUEEN MARY accumulates over 6 million unique patients, registering more than 4.5 million visits last year alone, serving, among others, the largest employers in Romania. The Virtual Clinic, a telemedicine platform developed during the pandemic, has reached the threshold of 1 million online records, being a tool that has brought proximity between Romanian patients and specialist doctors, regardless of physical proximity, following a model already implemented in Western countries.

For 27 years, REGINA MARIA has been constantly investing not only in highly efficient medical infrastructure in big cities, but also in small communities, the network is represented in almost all districts of the country.

Leadership in the quality of health services and digitization represents the direction of development of REGINA MARIA Health Network, which has attracted extraordinary medical results, contributing over time to patient education and setting new standards of medical care in Romania.

The article was approved by Queen Mary