Sign the purchase order with a premium brand, it means agreeing to pay more for the vehicle than the usual manufacturer. Instead, the customer should expect quality, reliability and service above all else.
At least that’s what our reader Fabrice, originally from Saint-Saturnin (16), thinks when he acquires Mercedes GLE 400 d new at the end of 2019. In addition to power, this drive is also a fan of the little queen. In addition, in the list of options, he markedclutch, to attach a bike rack. Equipment that is deployed here thanks to an electric motor.
End of discussion
A few weeks ago, Fabrice noticed that the team had abandoned the deployment. So he visits his dealer, who has always serviced this SUV, to find out what’s wrong. The answer will not be long in coming. It is neither more nor less an electric motor that disappeared.
As always or almost with a brand with a star, the repair estimate reaches new heights. In this case we are talking about 2607 euros. The amount, which Fabrice manages to divide in two after fierce discussions. Here he is with a bill of another 1303 euros! Its GLE availability less than 4 years and simply 90,700 km, the Mercedes offering remains insufficient in his eyes. The brand, remaining inflexible, decided to contact us…
Our defense strategy
Fabrice wonders about the durability of this hitch’s electric motor. Is it normal for the latter to fade after only three and a half years and 90,700 km?
Let Fabrice rest in peace. The service life of such equipment, according to the scale of our experts, is 250,000 km. In addition, the latter stipulates that repairs should be fully covered for up to 5 years/80,000 km. So a quick calculation allows us to confirm that Fabrice should be waiting for the gesture – 85% of your final offer. Therefore, we should not give up and ask Mercedes lower the score even more…
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Source: Auto Plus
Robert is an experienced journalist who has been covering the automobile industry for over a decade. He has a deep understanding of the latest technologies and trends in the industry and is known for his thorough and in-depth reporting.