Gary M. of Brie-sur-Marne (age 94) was a happy motorist until recently. This reader owns a Mercedes A 250 4Maticpurchased new in 2020. Drives little, as his sedan only displays 26,600 km when suddenlymultimedia screen, which controls the main comfort functions here, refuses to turn on. Harry is impressed because he takes great care of his car, as evidenced by the maintenance bills. He always followed the deadlines set by the brand.
The minimum surcharge required by Mercedes
there class A then stored at the dealer who only offers a solution to fix the problem. This screen needs to be changed. Quote from 1543 euros established in this sense. Shocked at the amount being asked for, Gary discovers that it is a very small sum 221 euros, or only 13% of the initial transaction cost, has already been deducted. Finding this “effort” ridiculous, he contacted customer service. Unusually for a Mercedes, it received additions to this offer quite quickly. In this case, assign him a voucher for 250 euros. Gary did a quick calculation: the total manufacturer’s contribution (€221 + €250) only amounts to 27% of the cost of the new screen. An alms he refuses to grant. That is why he turned to us.
Our defense strategy
Gary is absolutely right not to settle for an offer, even if it’s double, from builder to star. Indeed, according to our experts, the service life of the multimedia screen is 250,000 km. In terms of support, it should be full if the car has not exceeded 5 years or 80,000 km. Two terms that our reader’s class A is far from. Therefore, the latter must inform Mercedes to provide it 100% support!
Source: Auto Plus
Robert is an experienced journalist who has been covering the automobile industry for over a decade. He has a deep understanding of the latest technologies and trends in the industry and is known for his thorough and in-depth reporting.