Another scenario to shudder at! One of our readers, the happy owner of a Ford Mustang brand new, had the unpleasant surprise of seeing unfortunate events follow one after another with his car. And the manufacturer was not the most cooperative!
The air conditioner broke down only at 54,900 km
For many car enthusiasts, American cars still have a special aura.
Yves H., one of our readers from Quincampoix (76), is one of them. It is logical that he decides to treat himself, finally, in 2017 2016 Ford Mustang 2.3 EcoBoost which then shows only a few thousand kilometers on the odometer. Our reader’s dream is spinning but quickly to the nightmare! In the spring of 2020, when his coupe had traveled only 32,900 km, the air conditioner failed due to a leak. The dealer then charges, but the problem persists. The capacitor was then replaced and Yves was relieved of the €760 Ford refused to pay.
Sitcoms and dark humor
However, this Mustang’s A/C is still not working. Also, a few weeks ago it was taken to the dealer again, who this time concluded that the evaporator needed to be replaced. The car was just driving then 54,900 km! However, Ford persistently refuses to participate in the repair costs. The quote presented to our unfortunate reader is now €1,241. For Yves, The cup is full. According to him, this malfunction of the air conditioner should have been clearly identified from the beginning. And he does not understand why the manufacturer does not want to cover even a partial repair. Therefore, he decided to contact us.
Our defense strategy
Ford’s refusal is really unjustified. Indeed, the normal service life of the evaporator is 200,000 km. Therefore, given the age and mileage of Mustang Yves, it is reasonable to request 70% participation from the manufacturer, leaving only 372 euros for his account. For the first intervention that did not resolve the problem, this should be reimbursed by the dealershipunder the obligation of the result.
Source: Auto Plus
Robert is an experienced journalist who has been covering the automobile industry for over a decade. He has a deep understanding of the latest technologies and trends in the industry and is known for his thorough and in-depth reporting.