Here’s a pretty outrageous scenario for the owner of this Grand Scenic. One of our readers, Mathieu T., had a very bad surprise only 101,300 km!
Engine problem only at 101,300 km
At the beginning of the 2017 academic year, Mathieu T. from Saint-Lo (age 50) became the owner Renault Grand Scenic 1.6 dCi 160 novelty.
Careful, he completes his purchase with an extended warranty of 5 years or 80,000 km. Our driver drives more than expected and at only 4 and a half years old, the Grand Scénic is already showing 101,300 km on the odometer.
But, unfortunately, over the past few weeks, the car has been piling up problems: exhaust reflux in the cabin, various and sundry lights burning on the dash…
dialogue of the deaf
Faced with this onslaught of excitement, dealer Mathieu seems a little confused.
After a few days, he comes to the conclusion that the only way to get the car back on its feet is to change the engine. This diagnosis is confirmed by the manufacturer because, from the assessment 10,795 euros that is established for this intervention, Losange offers coverage of up to 57%.
But our reader didn’t decide to spend 4,684 euros to get his car back in working order. Moreover, the malfunctions are in no way related to the use of the vehicle. Then he goes directly to the customer service department, insists, but nothing helps.
Renault refuses to be more generous. However, Mathieu is not going to give up and, tired of the struggle, decides to contact us…
Our defense strategy
Matthew is far-sighted. He not only contracted a Extended warranty when buying Grand Scenic, but he also took it upon himself to strictly follow the brand’s service plan.
Therefore, it is impossible to address the slightest reproach to him.
Given the scale used by our experts, it appears that Renault should pay 90% of the repair costwithout being able to refer to the level of moral wear and tear of this car, released into circulation less than five years ago.
Source: Auto Plus
Robert is an experienced journalist who has been covering the automobile industry for over a decade. He has a deep understanding of the latest technologies and trends in the industry and is known for his thorough and in-depth reporting.