As loyal readers, Jean-Marc and Chantal M., originally from Lyon (69), followed our advice when they ordered Ford Kuga the end of 2015. They chose a gasoline model, in this case the version 1.5 Eco-Boost 150 hp. This SUV was registered a few weeks ago, so it is “0 km”. Then they are convinced that they have made a good deal. Unfortunately, a few months ago, Jean-Marc noticed that the car, which has only 72,700 km, no repeats in the second gear. Quickly, his son, who has borrowed the Kuga for the day, tells him that the lack of performance is glaring, regardless of which gear is engaged.
An expensive decision
Jean-Marc then leaves the Kuga at the dealership. Then restores it after going to the diagnostic case, which found nothing. But after a few kilometers, red light on the instrument panel. Therefore, the SUV returns to the garage. The latter begins a more thorough inspection and discovers iron shavings in the cylinders. If the cause of the anomaly is not found, the solution is found. The motor must be changed! Offer amount: 7675 euros. In this regard, the customer service requires numerous documents, in particular regarding technical maintenance. Jean-Marc and Chantal agree. But once these supporting documents were received, Ford refused any financial assistance… even if the maintenance plan was followed!
Our defense strategy
Moving to the housing revealed no problems, so our readers’ dealership should have continued their research rather than waiting for a total breakdown. Luckily, their Kuga didn’t break down during their speed. For engine replacement, our expert scale provides full coverage up to 100,000 km. Since the car here is 7 years old, however, it is necessary to apply the norm of moral aging of about 20%. Therefore, Ford must pay 80% of the total assessment amount.
Source: Auto Plus
Robert is an experienced journalist who has been covering the automobile industry for over a decade. He has a deep understanding of the latest technologies and trends in the industry and is known for his thorough and in-depth reporting.