First contact between Eric P, a loyal Auto Plus reader from Vitry-sur-Seine (94) and the British group Jaguar Land Rover dated 2012. At that time our reader receives a Range Rover Evoque nine. At the very beginning of 2019, he repeats the experience, this time choosing a Jaguar F-Pace 2.0 D 180, first registered in the spring of 2017. This SUV is under warranty until January of this year. During this time, Eric has nothing to reproach his new acquisition. Problems arise after a few weeks, when the car shows 66,600 km. F-Pace breaks down and returns to dealership…
Astronomical calculation!
The cause of the malfunction is quickly determined. The compression ratio of cylinder 3 is abnormally low. It is necessary to replace the engine, as well as the turbocharger. And the estimate made by the brand representative reaches new heights: 16,676 euros ! Like a good professional, the trump dealer also bothered to ask Jaguar about possible coverage for this failure, which happened only two and a half months after the warranty expired. The estimate was reduced to 10,011 euros after the agreement on 40% ownership of the brand. Disappointed with this offer, Eric contacts Jaguar himself and demands an 80% discount. He is then made to understand that he should consider himself lucky to have received that 40%.
Our defense strategy
Jaguar’s response is unbecoming of a premium manufacturer. Indeed, if this malfunction had occurred during the warranty period, the brand would have borne all the repair costs. After examining Eric’s file, it appears that this F-Pace has always been treated with great care. All scheduled interviews were held on time, and in the brand’s network. Jaguar should therefore re-open this file and offer it to its loyal customer full support.
Source: Auto Plus
Robert is an experienced journalist who has been covering the automobile industry for over a decade. He has a deep understanding of the latest technologies and trends in the industry and is known for his thorough and in-depth reporting.