Smart Fortwo ED purchased in 2018
Wanting to make a gesture for the planet, Steven D. from Derval (age 44) decided to go electric in 2018. His choice fell on the ED version Smart Fortwo Coupe. Like most electric cars, this little car is equipped with a single-speed automatic transmission. Normally a very reliable component, but one that has been a problem for Steven for several weeks. This one, indeed, noted the appearance of dull whistles coming from the gearbox. The dealer, who was entrusted with the car, concludes that the gearbox bearings are worn.
Very limited period of use
The only solution is a complete replacement of the transmission. So the estimate is €3,179 while the dealer is contacting the manufacturer for support. This was quickly refused on the grounds that it ran Fortwo our drive is too high. A remark that casts doubt on the latter, because the car shows only 78,500 km. Therefore, he decides to contact the customer relations department directly.
But the latter confirms the verdict. According to Clever, it is normal for gearbox bearings to fail so early. Thus, Stephen is fully responsible for the repairs. But he’s not hearing it and decides to send us his file to get involved.
Our defense strategy
Stephen is right: the answer Clever should leave something in doubt. Indeed, the resource of the automatic transmission significantly exceeds 80,000 km. According to our experts, yes 250,000 km, up to 8 years. This scale also determines that the brand must fully undertake its replacement up to 5 years or 50,000 km. If Fortwo Coupe Stephen has exceeded his second term, he still has a place to demand 80% coverage.
Source: Auto Plus
Robert is an experienced journalist who has been covering the automobile industry for over a decade. He has a deep understanding of the latest technologies and trends in the industry and is known for his thorough and in-depth reporting.