Sometimes it happens that the upholstery of his new car deteriorates a little faster than expected. But in the case of our winner of the day, the manufacturer’s response is amazing!
Faithful Citroën!
Among car manufacturers, Citroen is one of those that can most legitimately claim a large share of extremely loyal customers. William E. of Saint-Leger-du-Bour-Denis, 76, is one of those fans. Indeed, now he drives his car of the 18th brand a C5 Aircross 1.5 BlueHDi 130 purchased new in the spring of 2019.
Nevertheless, William was very careful with his cars, but in the summer he noticed that a part semi-leather upholstery the driver’s seat was abnormally damaged considering the mileage of his SUV. It doesn’t actually show up only 34,000 km…
Just visual discomfort…
Our reader then makes an appointment with his regular agent to have this defect pointed out and, above all, to have the damaged cover replaced. Instead, he receives a quote for the amount 1149 euros to change the latter. As for warranty support, it is a firm and complete refusal.
The manufacturer actually excludes the possibility of removing the checkbook to eliminate the defect, which is considered purely aesthetic. To say that such a loyal customer is disappointed by this response is an understatement. Clearly, for Citroën, loyalty is not a criterion to be taken into account when it comes to early attrition. But William is not one to give up: he refuses to leave it like that and decides to contact us.
Our defense strategy
The answer given to William is truly shocking. Apart from his brand loyalty, which remains a criterion without legal value, telling him that the wear and tear on this seat seems normal is nonsense. Especially after less than 3 years of use and less than Mileage 35,000 km!
The scope of our experts in this case is very obvious: none of the terms of application of the norm of moral wear and tear have been reached. Therefore, Citroën decides to take the whole bill at his expense.
Source: Auto Plus
Robert is an experienced journalist who has been covering the automobile industry for over a decade. He has a deep understanding of the latest technologies and trends in the industry and is known for his thorough and in-depth reporting.