Want the holidays to last? So! There is nothing better than going to an open-air cinema to enjoy it to the fullest! 😀#MoveLessZabrudnyu pic.twitter.com/dZM596TfJC

— Ford France (@FordFrance) August 23, 2022

A few days ago we told you the story of Fabrice González, a loyal Ford customer who lives in Villers-Cotterières (02) and became a victim engine failure on his Kughas A breakdown that left him with a bill of over €8,000, part of which was paid by the brand. So he has more than 5,000 euros to pay, but he refuses to pay. But the motorist who is now arguing with the brand is not alone. Indeed, another Kuga owner, Nicholas Dirian, who lives in Kirchheim (67), is also in conflict with the manufacturer. This time, the cause of this incident is a problem with the gearbox, which is still not resolved.

“Alexa, buy me a Mustang Mach 1”
One day it will run away from you! 😉#MoveLessZabrudnyu pic.twitter.com/TR1P618IWe

— Ford France (@FordFrance) August 19, 2022

Difficult return from vacation

At the beginning of 2019, Nicholas decided to change the vehicle and set his sights on the 2015 Ford Kuga. The latter was then equipped with a 180bhp 2.0 TDCi, which at the time was the best in the range. Regularly serviced by the previous owner, the vehicle is in good working order, so no issues to report. Note that this one is equipped with a Powershift box, which is nothing more than a six-speed dual-clutch robotic transmission. A key part for the proper functioning of the car, which will finally do its job after several years. Indeed, when he returned from vacation a few days ago, Nicolas broke down in Valance and was towed to the nearest Ford dealership.

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Big bill

The verdict is final:the gearbox is faulty and it needs to be replaced at a cost of 5,849 euros. At the moment, the car shows 125,900 km, which is still quite reasonable. The gearbox should not have broken. So our client panicked and contacted Ford, who responded a few days later that “no one can rule out a failure at some point during the life of the car.” Of course, the brand won’t do anything to him. Unbelievable for Nicole, so he decided to turn to Auto-Plus. If he doesn’t ask for full support, he’s just asking for a fair share of the costs. According to our experts, the brand really should coverage 35% costs, i.e. 2047 euros.

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— Ford France (@FordFrance) August 23, 2022