of Europe of retail banking, we must focus on two strategic priorities in the coming years: rethinking sales and products in addition to permanent cost management efforts and digitization process. According to the PwC Retail Banking Monitor 2023 report, technological progress, the rapid development of fintech and technology sectors in recent years, as well as changes in consumer behavior require banks to quickly adapt both their products and ways of reaching customers.
Even if core products such as current accounts, deposits, savings, investments, loans have remained somewhat unchanged, customers expect them to become simpler, faster and more accessible. This implies a reduction in waiting time, the possibility of remote access to them and simplification of the procedures for their purchase.
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The article was signed by Gabriel Voisila, technology partner of PwC Romania
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Source: Hot News
Lori Barajas is an accomplished journalist, known for her insightful and thought-provoking writing on economy. She currently works as a writer at 247 news reel. With a passion for understanding the economy, Lori’s writing delves deep into the financial issues that matter most, providing readers with a unique perspective on current events.