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🤝 Organizer @SuperethanolE85 pic.twitter.com/2nhyquanmy

— Ford France (@FordFrance) August 23, 2022

Fabrice González, living in Villers-Cotteret (02), has always been a loyal Ford customer. The man has always appreciated the brand’s models and has been driving only cars with a blue oval for many years. Exceptional loyalty, undermined by a case still unsolved. And indeed, in 2017, Fabrice bought a new model: Ford Kuga, the star SUV of the American manufacturer. Since he drives a few kilometers every year, he aimed for the gasoline version, equipped with a 1.5-liter EcoBoost engine with a capacity of 150 horsepower. An engine known for its many qualities, including its reliability. Therefore, there is no reason to worry.

Want the holidays to last? So! There is nothing better than going to an open-air cinema to enjoy it to the fullest! 😀#MoveLessZabrudnyu pic.twitter.com/dZM596TfJC

— Ford France (@FordFrance) August 23, 2022

Serious failure

Except here, a little earlier this summer, our motorist noticed that the car was losing coolant. Logically, without waiting, the latter then goes to his garage to check the mechanics. And here the verdict is obvious: the engine has suffered too much from this leak, and therefore cannot be repaired. So, unfortunately, it needs to be changed even though it is not displayed only 26,600 kilometers on the odometer. A very difficult operation, which obviously costs money. Fabrice then leaves the team with an estimate of €8,533 to be able to replace his four-cylinder petrol engine. An exorbitant amount. However, Ford agrees to step up and pay a portion. The final price is 5551 euros then transferred to our driver, i.e. 35% of the original price. But that’s still a lot, especially for a problem that isn’t the result of lack of maintenance.

Still in litigation

Except that Ford doesn’t want to hear anything and thinks he’s made a big enough gesture. Which is obviously not enough for Fabrice, who continues to relaunch the brand, to fully pay for the renovations. Least of all, especially when you know his great loyalty after many years, both in terms of purchases and service. That’s why at Auto Plus we try to help by emphasizing that our motorist has all invoices, proving that his car was perfectly serviced, moreover, in the Ford network. In addition, according to the scale of our experts and taking into account age and mileage, the costs are borne by the brand.

“Alexa, buy me a Mustang Mach 1”
One day it will run away from you! 😉#MoveLessZabrudnyu pic.twitter.com/TR1P618IWe

— Ford France (@FordFrance) August 19, 2022