Global leaders’ expectations for generative artificial intelligence (Gen AI) remain high, with eight in ten respondents (79%) to Deloitte’s State of Generative Artificial Intelligence in the Enterprise: Now Deciding Next survey believing the technology will transform their organization. the next three years. More than half of respondents say they will focus specifically on the tactical benefits of technology, such as increased efficiency and productivity (56%) and reduced costs (35%). On the other hand, areas considered strategic, including encouraging innovation (29%) and discovering new ideas and information (19%), are not considered a priority.

In terms of challenges, respondents cited a lack of employees with technical skills as the biggest barrier to implementing Gen AI. Only 22% of leaders believe that organizations are well or very well prepared to address the human capital challenges posed by the introduction of next-generation AI. In addition, few respondents focus on education and reskilling, with 47% of organizations saying they are adequately training their employees on the features, benefits and values ​​of Gen AI. However, the first generation of Gen AI experts is expected to focus on training and retraining employees and bringing in human capital with technical skills to manage Gen AI initiatives. For example, 74% of respondents with extensive Gen AI experience report training their employees, compared to 27% of respondents with “some” experience.

“Developing the necessary skills will be a priority for organizations looking to transform with AI solutions, and as the report points out, it’s important for leaders to have a newbie’s mind in this space. In other words, create a culture of continuous learning as new models, features and ways of using technology emerge at a rapid pace, seek to raise awareness of next-generation AI across the organization, and engage in the implementation of next-generation AI projects in an interdisciplinary manner,” he stated. Andrei Ionescu, consulting market leader, Deloitte Romania.

Governance and risk management are also barriers to Gen AI adoption, with only a quarter of participants (25%) believing that organizations are well or very well prepared to address these challenges, the study found. Respondents are most concerned about governance: lack of trust in results (36%), intellectual property risks (35%), misuse of customer or consumer data (34%), ability to comply with regulations (33%) and lack of transparency (31). %). For the most common risks, organizations provide results and misinformation (“hallucinations”), legal issues such as plagiarism, copyright infringement and liability, privacy and data ownership.

However, organizations are making progress in managing Gen AI risks, the study notes, even if their share is small. Some of the organizations participating in the study are already actively managing the risks associated with the adoption of Gen AI through actions such as monitoring regulatory requirements and ensuring compliance (47%), creating a governance structure for Gen AI (46%) and conducting internal audits and testing Gen AI tools and programs (42%).

The risks associated with Gen AI are prompting many leaders to call for robust regulatory frameworks and global cooperation. Eight in ten leaders surveyed (78%) said there is a need for stronger government regulation related to AI, while seven in ten (72%) said there is currently insufficient global cooperation to ensure responsible AI development of AI. based systems.

In line with the focus on the tactical benefits of Gen AI, most organizations still rely on off-the-shelf solutions such as Gen AI-integrated applications designed to improve productivity (71%), off-the-shelf applications (68%) ), platforms enterprises (61%) and technologies based on publicly available large language models (large language models – LLM) (56%). Relatively few organizations use Gen AI-based custom solutions, such as industry-specific software applications (23%). master of lawprivate (32%) and/or master of lawtype open source individual for them (25%).

“At this early stage of the Gen AI implementation process, organizations are mostly relying on off-the-shelf solutions, the study indicates, a direction that is explained by the main areas that executives have in mind when implementing this technology: efficiency, productivity and cost reduction. However, the choice between using off-the-shelf and customized Gen AI tools is not an easy one, a decision that can be made after a detailed analysis of key aspects that can affect the entire organization, such as business strategy, the level of investment in such technology and even the risk appetite of the company.” he said Andriy Parashiv, director of consulting, Deloitte Romania.

Deloitte Report “The State of Generative Artificial Intelligence in the Enterprise: The Next Decision”was conducted between October and December 2023 among more than 2,800 AI-experienced business and technology leaders directly involved in managing or implementing Gen AI in large organizations in 16 countries and six industries to analyze , how Gen AI is integrated into organizations.

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