When buying a new car, many motorists do not hesitate to treat themselves. This is the case of Thibault, a loyal reader from Sillery (51), when he signed an order form at the beginning of 2018 for Seat Leon ST 2.0 TDI 184 new.
In fact, he decided to upgrade his station wagon with several options, including a panoramic sunroof, and also took out an extended warranty until the fifth anniversary of his car.
Unfortunately, he crossed that threshold when Thibault noted last October that the trunk is moistened with water and the roof covering is very wet. As with every service, he immediately went to his dealer so they could see the damage.
Cold shower
As often on models of the group Volkswagen, it is the hatch frame that is responsible for these penetrations. The only solution is to replace it… and to accept an offer in the amount of 4021 euros. Even if his Leon was showing at the time 127,300 kmThibault considers this problem premature.
Therefore, he instructs his interlocutor to send an application for participation in Seat France. But when the answer comes from the manufacturer, the reader is disappointed: Seat just give it to himsupport 40%. An offer that Thibault considers insufficient. He then decides to give us his file.
Our defense strategy
Of course, Leon Thibault is more than 5 years old and his mileage is quite high, which justifies the fact that Seat does not cover all repairs. But given these elements, the brand should not leave its customer responsible for 60% of the estimated amount, or €2,413.
Based on the scale of our experts, our reader is a placerequire the manufacturer to be responsible for 65% of the interventionleaving him “only” 1407 euros pay out of pocket. Therefore, we must not give up!
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Source: Auto Plus
Robert is an experienced journalist who has been covering the automobile industry for over a decade. He has a deep understanding of the latest technologies and trends in the industry and is known for his thorough and in-depth reporting.