It was August 2017 when Damien, a loyal reader from Rouillac (17), took possession of it Fiat 500 X 1.6 Multijet 120 DCTnovelty.
The appearance of the model did not leave him indifferent, it was enough to test the version equipped with an automatic transmission to be finally convinced.
Box control is not working properly
From then on it was uneventful until that day last November when he stopped at a traffic light and couldn’t get the car to start again. The gearbox control is well located on the Driving mode, but the 500 X remains hopelessly immobile.
He eventually manages to push forward and quickly heads to his garage to have the software reprogrammed box order.
The phenomenon is repeated, however, shortly after when Neutral mode engages and leaves it freewheeling in the middle of the ring road!
This is too much for Damien. This time, his 500 X was given a thorough inspection.
Then they tell him thatthe gearbox control actuator must be replacedagainst 2970 euros!
Therefore, our reader is contacting the customer support service for support. But the 60% participation given to him is far from satisfactory, knowing that such a defect is absolutely abnormal with such a low mileage.
According to the Fiat scale, such a part has a resource of only 100,000 km!
Our defense strategy
Maintenance performed in accordance with the recommendations and within the network excludes any responsibility of our reader for this premature failure.
But how much should we pay for these items?
The service life of the gearbox control drive is equivalent to the service life of the gearbox, i.e. 250,000 km. In this case, given the age and especially the mileage of the car, Fiat should cover the whole bill.
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Source: Auto Plus
Robert is an experienced journalist who has been covering the automobile industry for over a decade. He has a deep understanding of the latest technologies and trends in the industry and is known for his thorough and in-depth reporting.