Our motorist since January 2019 Ford Fiesta 1.0 Eco-Boost 100 owner, bought new. It’s only a small car, as after almost three years in service, this city car has only 25,000 km.
Engine problem
Despite this young age and very low mileage, a few weeks ago, the coolant overheating warning lamp lights up. Therefore, the driver allows the engine to cool down, and then checks the level of this fluid. He believes that this is at least. Then our reader fills up the coolant tank. Unfortunately, after a few kilometers the Fiesta stops. The only solution is to have it towed to a dealership. Which reveals, after analysis, microcrack on the engine block. Then it is necessary to replace the last one.
Insufficient offer from the manufacturer
Having an urgent need for his car, the motorist, after installation, ordered the work to begin from an estimate of 5,581 euros. At the same time, the dealer opens a support request file with Ford France. After a few days he receives 55% contract.. That still leaves 2511 euros paid by the client! The latter believes that Ford is far from making an offer that meets his obligations.
Our defense strategy
The case of the latter is not isolated, even if this malfunction 1.0 EcoBoost remains quite rare. As for the production defect in the engine block, the scope of our specialists is very clear: the developer is responsible for all repairs until 5 years or 100,000 km of this main element. 3 years and 24,500 km, this motorist’s Fiesta is far from these terms. Therefore, Ford must take out your checkbook and reimburse his client for the €2,511 he had to pay to get his car back.
Source: Auto Plus
Robert is an experienced journalist who has been covering the automobile industry for over a decade. He has a deep understanding of the latest technologies and trends in the industry and is known for his thorough and in-depth reporting.