In the summer of 2020, our reader Pacôme M. from Sable d’Hollon (85) is looking for a family car. It won’t take long to find, from a professional, a Peugeot 5008 1.2 Pure Tech 130 only 1 year and displayed 27,700 km. The deal was quickly closed. A little more than two years later, our reader’s SUV still only shows 60,800 km when it is no longer possible to engage the gear. Only one solution is offered by Pacôme. You must leave the vehicle at the brand’s dealership. In the latter, the diagnosis is final: breakdown of the transmission elements. Result, the entire gearbox must be changed.
Round account
First, the professional prepares an estimate, the amount of which reaches 4000 euros. For Pacôme, this failure is very early, especially for a car that is serviced according to the manufacturer’s deadlines. So he asks the foreman to ask for support. Quickly, Peugeot offers a discount of 75% of the total cost. With no choice but to return his 5008 as soon as possible, Pacom agreed to the repairs and paid the €1,000 invoice given to him by the garage. But this unlucky owner still believes that the lion brand did not offer him a participation according to the age (3 years) and mileage of his car.
Our defense strategy
Supporting him 5008 every year since the acquisition of Pacôme has followed Peugeot’s recommendations. In addition, his car was overhauled with supporting evidence just prior to its delivery. Therefore, the stamp should have a scale of our experts indicating thisthe manual transmission should last 250,000 km and that its replacement is the full responsibility of the manufacturer within 5 years/60,000 km. At 60,800 km, Therefore, Peugeot has to pay 95% of the bill.
Source: Auto Plus
Robert is an experienced journalist who has been covering the automobile industry for over a decade. He has a deep understanding of the latest technologies and trends in the industry and is known for his thorough and in-depth reporting.