Sometimes luck is not on our side. Here’s what happened to our reader, Cindy R., who encountered Ford who refuses to pay for the repair of his The plague It’s enough to make our reader angry against this manufacturer!
Ford Kuga novelty!
With a view to making a gesture both for the environment and for her wallet, Cindy R. of Roche-la-Moliere (42) buys through a lease-to-buy option Ford Kuga 1.5 EcoBoost Flexifuel 150 new, late 2019. Two years later, this SUV is just displays 26,500 km on the counter and has already been serviced twice at the brand’s dealership. At the very beginning of the year, our reader’s car broke down on the track. The car is then towed to a Ford dealer’s garage. The beginning of disappointments for Cindy.
Wearing part = 0 discount
An expert in the field is quick to point out to his customer that it is the clutch that has failed. He does not hesitate to clarify in passing that it is due to improper use of the vehicle. Cindy officially denies this observation. Moreover, with her two previous Fords, she never experienced such a problem. With about 1,800 euros in her pocket (the flywheel also doesn’t work), she contacts the brand’s customer relations department and tells them about her failures. With her request, she includes a complete file proving that she has always been careful with her Kuga. Nothing works. Ford believes that this failure is due to a wear part and therefore its responsibility cannot be questioned. Blame it on bad luck? Cindy refuses to believe this and pays without protest.
Our defense strategy
The findings and appraisal given by the dealer show that the flywheel is as worn as the clutch mechanism. This indicates a problem inherent in the part, not the use of Cindy. The latter must therefore continue to fight and demand that Ford 100% of the repair cost is covered. Indeed, the service life of the flywheel is normal 8 years/200,000 kmas provided by the scale of our experts.
Source: Auto Plus
Robert is an experienced journalist who has been covering the automobile industry for over a decade. He has a deep understanding of the latest technologies and trends in the industry and is known for his thorough and in-depth reporting.