The digital “assistant” (chatbot) on the official OASA website (www.oasa.gr) has been put into pilot mode.

This is an “artificial intelligence” program that interacts with users/passengers to provide useful information/answers.

This new passenger communication tool is based on machine learning and natural language processing algorithms.

Through automated questions and answers, it “understands” and responds to comments and questions asked in natural written language, facilitating interactive and direct communication with passengers.

The digital “assistant” answers questions about ticket prices, telematics, discounted fares, route search, etc. During the first week of piloting, 8,000 messages were sent and 1,800 requests were made.

The chatbot app complements the interactive services of OASA as a digital interactive map was introduced last year that includes all the useful information about urban transport in Athens.

The map available on the OASA website (www.oasa.gr) under “MMM Attica Service” provides a cartographic representation of all urban transport services in Attica with all necessary information for passengers.

OASA Managing Director Iris Antonopoulou said: “The organization is constantly introducing new technological tools in response to the modern needs of passengers.

Focusing on the opportunities offered by technology and intelligent information systems, OASA has added Chatbot, another useful application for more direct and interactive communication with passengers, to its portfolio of digital services. Undoubtedly, its use can help improve the quality of the Agency’s services.”

Source: RES-IPE