Little Roller, Michelle Neal, of Montville (76), decides to contact a staff member of the group Renault buy your new car in 2019. His choice is a Scenic 1.2 TCe 130put into circulation in October 2017 and which demonstrates 8000 km on the counter
Almost three years later, our reader covered less than 10,000 km on his minivan. Although it has no more than 17,000 km, it played its owner last year. Suddenly, the navigation system and all multimedia functions fail.
Operational dealer
Without giving details, the garage to which in Picturesque refers to the “electronic circuit” problem and indicates the quantity 2523 euros for repair Michel, who needs his car every day, agrees to what needs to be done.
However, reading the invoice surprised him as he noticed that all the items that make up multimedia system (computer, car radio, GPS, control panel, but also… antenna) were changed. In the process, our reader sends a letter to Renault customer relations to get the expenses paid. But the manufacturer refuses, citing that Michel would not have followed the “normal” procedure for his request. The procedure that the master of the garage workshop had to explain to him precisely.
Our defense strategy
Is Renault trying to make contact? We’re tempted to believe so, given the excuses given to Michel for refusing to pay. Especially since our reader showed himself flawlessly by repairing his Stagecoach online!
It also seems that the repair shop did not care to maintain their customer’s file. But Michelle is clearly a place worth waiting for full refund of these items that are not wearing parts.
Source: Auto Plus
Robert is an experienced journalist who has been covering the automobile industry for over a decade. He has a deep understanding of the latest technologies and trends in the industry and is known for his thorough and in-depth reporting.