With so many legislative changes occurring at short intervals, reading your electricity or natural gas bill can be a challenge. Household customers of Enel Energie and Enel Energie Muntenia throughout the country should be aware, first of all, that they benefit, according to the eligibility criteria, from the new provisions on the capping of final prices for electricity and natural gas, which apply from 1 September 2022 according to emergency order No. 119/2022 (GEO 119/2022). Even if the change of the various measures to protect the final energy consumers is currently being discussed in the public space, the provisions of GEO 119/2022 are the ones on the basis of which Enel’s suppliers are currently billed for the energy consumption achieved, starting from September 2022.

How is the price in the electricity bill calculated?

GEO 119/2022 provides for two levels of consumption, depending on which limit categories are defined, based on the average monthly consumption achieved at the place of consumption in 2021.

Category 1: the average monthly consumption/place of consumption achieved in 2021 was 0-100 kWh inclusive. In this case, household consumers benefit from the upper limit of the final price charged for electricity, which is a maximum of 0.68 lei/kWh, including VAT.

Category 2: The average monthly consumption/place of consumption achieved in 2021 was 100.01 – 300 kWh. In this case, a final maximum price of a maximum of 0.8 lei/kWh, including VAT, is paid for monthly consumption that is a maximum of 255 kWh, and consumption that exceeds 255 kWh is billed or priced , specified in the supply contract for each customer or as the sum between the energy purchase component, the supply component and the regulated tariffs (the lower of the two prices applies, therefore the most beneficial to the final energy consumer).

The final quoted price for the above categories also applies to the consumption places of residential customers connected from January 1, 2022, or for residential customers who do not have a history with the supplier in 2021, referring to the achieved monthly consumption.

How to find out what your average monthly consumption is in 2021? Enel Energie and Enel Energie Muntenia customers can find this information directly in their bill on page 3.

How is the price on the natural gas bill calculated?

As in the case of electricity consumption, the provisions of GEO 119/2022 apply to the billing of natural gas consumption by residential customers in September. Natural gas, regardless of consumption during the billing period, will be billed at the final price of a maximum of 0.31 lei/kWh, including VAT.

How does the support scheme apply to accounts that include a longer consumption period?

Support schemes, including limits, are calculated for each settlement period in accordance with the current contract. Therefore, in the case of a recurring account, for example, which will cover a consumption period longer than the settlement period, where two or more types of support schemes apply, a consumer who meets the eligibility criteria benefits from the provisions that apply to each separate settlement period at a price, which was in the supply contract on that date and not at the price in the supply contract in effect on the date of the regularization invoice.

According to what indications does the supplier display a certain amount of energy consumed per month?

The supplier has several options for billing electricity, according to the law. These parameters are in order of priority:

1. Reading by the distribution operator (provisions)

2. Independent reading (index sent by the client)

3. Consumer contract (to be agreed with the customer)

4. Estimation of the distribution operator

General specifications for regularizations:

• invoice type regularization issued for consumption only real electricity registered in a certain period of time;
• electricity consumption in the regularization account is calculated based on the index read/transmitted by the consumer (self-reading) and/or representatives of the distribution operator, or by remote reading, for smart meters that have this technical capability.

How to ensure that there are no differences between the consumption billed for each month/billing period and regularization?

In order to avoid discrepancies between actual and estimated consumption in the absence of read indices, household consumers can transmit the index in the allocated period. This period is mentioned for each customer of Enel Energie or Enel Energie Muntenia in the competitive market bill on page 3. In this way, it will be possible to issue bills that reflect the actual consumption of each customer.

It is equally important to provide access to the meter to representatives of distribution operators if the metering device is within the premises of the place of consumption.

How can I check the invoice value?

To check the values ​​included in the invoice, customers of Enel suppliers can read the information on page 3, with information on the billing period, the quantity consumed, the price, the average monthly consumption from 2021 and others.

How can I contact Enel suppliers?

Customers have at their disposal an entire digital ecosystem of interaction designed to accompany them throughout their experience with Enel companies. In this way, customers can receive an electronic invoice for electricity or natural gas as soon as it has been issued: in the MyEnel application (which can be easily activated online, at my.enel.ro, or by downloading it to your mobile phone from the App Store, Google Play and directly on Huawei phones), by email or SMS, or you can download a copy of the invoice here.

In MyEnel, customers can also pay their bills, register their index or check their payment balance, among other useful functions. In addition, they also have access to a virtual assistant, which currently offers support for six types of self-service operations that correspond to the most frequent requests: current balance, payment confirmation, non-receipt of invoice, activation of electronic invoice, how to get a copy of the invoice, certificate of zero balance.

All contact details of Enel suppliers can be found here.

​Article supported by Enel