This is a very bad surprise which happened to one of our readers, the owner of a large premium SUV.
Eric P. is a client of the group Jaguar Land Rover long. But the incredible happened only at 66,600 km!
Engine failure in a large premium SUV?
First contact between Eric P. of Vitry-sur-Seine (94) and the British group Jaguar Land Rover date 2012, when our reader acquires a Range Rover Evoque new.
At the very beginning of 2019, he repeats the experience, this time choosing a Jaguar F-Pace 2.0 D 180first registered in the spring of 2017.
This SUV is under warranty until January of this year. During this time, Eric has nothing to reproach his new acquisition.
Problems occur after a few weeks when the car is just displayed 66,600 km! The F-Pace breaks down and is taken back to the dealership.
The perfect combination of performance, style and practicality. #FACE pic.twitter.com/lmv2TIRQym
—Jaguar Orlando (@jaguarorlando) October 5, 2022
Astronomical calculation!
The cause of the malfunction is quickly determined: abnormally low compression ratio of cylinder 3.
It is necessary to replace the engine, as well as the turbocharger. And the estimate made by the brand representative reaches new heights: 16,676 euros!
Like a good professional, the trump dealer also bothered to ask Jaguar about possible coverage for this failure, which happened only two and a half months after the warranty expired.
The estimate is reduced to 10,011 euros after the agreement on 40% ownership of the brand. Disappointed with this offer, Eric contacts Jaguar himself and demands an 80% discount. Then we let him know that he should consider himself happy already get this 40%.
Our defense strategy
Jaguar’s response is unworthy premium class builder. Indeed, if this malfunction had occurred during the warranty period, the brand would have borne all the repair costs.
After examining Eric’s file, it appears that this F-Pace has always been treated with great care.
All scheduled interviews were held on time, and in the brand’s network. Jaguar should therefore reopen this file and offer its loyal customer full support.
The devil is in the details. The 1988 F-PACE SVR defies convention. Own one of the 12.#FACE #SV pic.twitter.com/qjx9aflz0X
— Jaguar Canada (@JaguarCanada) October 4, 2022
Source: Auto Plus
Robert is an experienced journalist who has been covering the automobile industry for over a decade. He has a deep understanding of the latest technologies and trends in the industry and is known for his thorough and in-depth reporting.